7 principles for Agent Experience (AX), AI in the boardroom, catalyzing critical thinking, and more

📖In this issue

• Report: Agent Experience (AX): 7 core principles for when your customers are agents

• What happens when you build Humans + AI teams

• How AI can nudge better team collaboration and decisions

• How to use AI in the boardroom

• Podcast: Jennifer Haase on human-AI co-creativity, uncommon ideas, creative synergy, and humans outperforming

💡Report: Agent Experience (AX): 7 core principles for when your customers are agents

The rise of the agent economy means agents will soon be a leading interface to customers’ interaction with companies.

Companies now need to focus not just on Customer Experience (CX) but also Agent Experience (AX).

Read the mini-report for the 7 principles to succeed in a world where machines increasingly evaluate, select, and integrate with services on behalf of human customers.

🧠🤖Humans + AI

What happens when you build Humans + AI teams

MIT researchers paired 2,310 people into human-human and human-AI teams to create real ads in a collaborative workspace with some fascinating outcomes—tracking 183K messages, 2m copy edits, and over 5m ad impressions.

Collaborating with AI Agents: Field Experiments on Teamwork, Productivity, and Performance
Summary of key insights

How AI can nudge better team collaboration and decisions

This is a very high-value application of LLMs. A conversational AI acting as a devil’s advocate can improve group decision-making by subtly reshaping social dynamics, challenging dominant opinions and enabling more inclusive perspectives.

There is great potential in AI "nudging" more useful human group collaboration, in everything from student work through board discussions. This study is a solid step.

Conversational Agents as Catalysts for Critical Thinking
Summary of key insights

How to use AI in the boardroom

Recent Amplifying Cognition guest Christian Stadler with chair of BCG Henderson Institute Martin Reeves have written a Harvard Business Review article on lessons learned from applying AI in board meetings of a client. They used three kinds of interventions to generate three major implications.

When AI gets a board seat
Summary of key insights

🎙️This week’s podcast episode

Why you should listen

Creativity has long been thought the final frontier of humans’ distinctive capabilities. Jennifer Haase is one of the top researchers in human-AI co-creativity, in finding how we can be more creative together.